Introduction

At SetIndiaBiz, we aim to ensure customer satisfaction. However, there might be occasions when you need to seek a refund. This policy outlines the conditions for refunds and the process for claiming one.

Refund Eligibility

Refunds are eligible under the following conditions:

• If the chartered accountant or company secretary fails to deliver the service within a mutually agreed timeframe.
• If the service provided is significantly different from the description on our platform.

Non-refundable Situations

No refunds will be issued under these circumstances:

• If you change your mind after engaging a service provider.
• If a delay or discrepancy is due to inaccurate or incomplete information provided by you.

Refund Turnaround Time

Refunds will be processed within 5 business days after approval of the refund request. This timeframe allows us to review and process the request fairly.

Process for Claiming Refund

To claim a refund:

• Contact our support team at help@setindiabiz.com within 7 days of the service completion date.
• Provide a detailed reason for your dissatisfaction and any supporting documentation.
• Our team will review the request and respond within 10 business days.

Refund Method

Refunds are processed using the same payment method used for the original transaction unless otherwise agreed.